The number one complaint from customers/clients who are hard of hearing is that most employees don't know how to speak to them. especially over the phone! it's a HUGE problem and you most provide equal communication access.
This online course concerns all employees of any business, practice and agency.
All customers deserve respect, no matter what industry you or your business is in. (doctor's office, dental office, bank, call center etc...)
Even more importantly, the American Disabilities Act (ADA) states that you must provide equal communication access for hard of hearing and deaf individuals. Your clients can file an official complaint with the ADA if accommodations are not made. Learn how to communicate correctly and use the tools we teach to give equal communication access. Be ADA compliant!
Many businesses lose clientele because of employees who don't know how to communicate correctly. It results on having negative feedback and comments on Yelp and other sites online.
-Be ADA compliant and enroll your staff.
-Develop yourself and your staff
-Include this course in your hiring packet
-Make this part of your yearly meeting
-Avoid official complaints
-Grow customer service excellence
Enroll your employees! stop losing business! don't delay!
Jean (John) Nalbantian, is the author and creator of The Better Connect Academy.
Born and raised in France, he grew up empathetic and at an early age, he's volunteered doing flooded town clean ups in the South of France, neighborhood youth council meetings to guide the youth in the right direction and more.
He's a graduate of the University of Phoenix in Human Services Management and holds two University of Southern California Gerontology Certificates.
He has over 20+ years, of experience working with the hard of hearing and deaf communities.
His passion in life is to help people thus the reason he's basically always had human services related employers.
Out of thousands of hard of hearing and disabled customers he's been in contact with, 100% of them expressed how difficult it is to hear and/or understand the doctor's receptionist, the bank teller, the government worker, the cashier, the barista, grand-kids, neighbors...
His advocacy for the hard of hearing community activated in him and he decided to design this online course to train staff of any type of business on correct communication methods with the hard of hearing and deaf population. It's the law. The American Disabilities Act is clear; we must make proper accommodations and give equal access to those who are hard of hearing.
It starts with you! it starts here!
We know you will find this course beneficial. Happy learning.